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Terms and Conditions - Pakistani Dresses

Terms and Conditions of Use

It is important to read and comprehend the Terms and Conditions of Use before utilizing the pakistanidresses.au Website. By accessing or using the site, you consent to the Terms, which create a legal agreement between you and pakistanidresses.au.

Acceptance of Terms and Conditions

You agree to follow these Terms when you use or visit the Website. It’s essential to read and understand these Terms before using the Website. If you don’t agree with these Terms, please don’t use the Website.

Privacy Policy

We value your privacy and have a detailed Privacy Policy in place to explain how we gather, utilize, and safeguard yo..ur personal information. When you use our Website, you agree to the terms outlined in our Privacy Policy regarding collecting and using your personal information.

Data Collection

We may collect certain information from you as part of your use of the Website. This data collection is subject to our Privacy Policy, and by using the Website, you consent to the collection and use of your data in accordance with the terms of our Privacy Policy.

Type of Data

In compliance with applicable legal requirements, this notice outlines the specific categories of data that we collect for the purposes of order processing, shipping, and payment processing. These categories include, but are not limited to, the following:

  1. Personal Identifying Information: This refers to data that can be used to directly identify an individual, such as their name, address, email address, telephone number, and any other relevant contact information provided by the individual during the ordering, shipping, or payment process.
  2. Order Details: This pertains to information related to the specific products or services ordered by the individual, including product names, quantities, prices, and any additional specifications or customizations provided by the individual.
  3. Shipping Information: This includes data necessary for the shipment and delivery of the ordered products or services, such as the recipient’s name, shipping address, and contact details. Additionally, it may encompass any special instructions or preferences regarding the delivery if provided by the individual.
  4. Payment Information: This encompasses the data required for processing payments and facilitating transactions, such as credit card or debit card details, billing address, and other relevant financial information. Please note that we do not store sensitive payment information beyond the scope of the specific transaction, and we utilize secure and reputable payment processors to ensure the confidentiality and security of this data.

It is important to understand that the aforementioned data is collected solely for the purpose of fulfilling orders, arranging shipments, and facilitating payment transactions. By engaging in these activities and providing the requested information, the individual consents to the collection, storage, and processing of their data for the specified purposes.

Furthermore, we are committed to implementing appropriate technical and organizational measures to safeguard the collected data against unauthorized access, alteration, disclosure, or any other form of unlawful processing.

For more comprehensive details on our data collection, usage, storage, and disclosure practices, we encourage individuals to review our privacy policy, which is readily accessible on our Website or can be provided upon request.

Should you have any inquiries, concerns, or requests regarding the handling of your personal data, please do not hesitate to contact our designated privacy officer, whose contact details can be found in our privacy policy.

This notice serves as an informative statement and does not create or imply any contractual or legal obligations beyond those mandated by applicable data protection laws and regulations.

Use of Personal Information

We hereby inform you that we reserve the right to utilize your provided email address and telephone number for the purposes of marketing and promotional activities.

Personal Data Sharing

Per our privacy policy, we hereby inform you that we disclose your personal data to the following entities: a shipping company, a digital marketing service to promote our products, and a payment processing company.

User Rights

You have the following rights with respect to your personal information:

Right to access: You may request access to the personal information we have about you.

Right to rectify: You may request that we correct any inaccurate or incomplete personal information we have about you.

Right to erasure: You may request that we delete your personal information.

Right to object: You may object to processing your personal information.

To exercise these rights, please contact us at care@pakistanidresses.au.

Spam

During your utilization of the Website, it is imperative to abstain from engaging in any spam-related activities, including but not limited to the transmission of unsolicited emails or any other unauthorized forms of communication.

Cookies

When accessing and utilizing the Website, it is acknowledged that cookies may be employed to enhance your browsing experience. By availing yourself of the Website, you are giving your explicit consent to the use of cookies in compliance with our Privacy Policy.

Third-Party Links

On pakistanidresses.au, you may find links to other websites that are not owned or managed by us. Please note that we are not accountable for these third-party websites’ content or practices. You must comply with their terms and conditions when using these websites.

Online Shopping 

When uploading information onto our Website, we shall exercise due diligence in ensuring the accuracy of all particulars, prices, product images, and descriptions at the given moment. While we have made diligent efforts to depict textures, appearances, and colours of our products as faithfully as possible, the visual perception may differ depending on the characteristics of your monitor and computer equipment. We cannot provide an absolute assurance that the product images constitute an exact representation of the physical products. In the event of dissatisfaction with your acquisition, we kindly request that you acquaint yourself with our Returns Policy.

Shipping and Refunds

Please refer to the Shipping and Refunds page.

If the Article Sold out

Typically, a singular fabric design is crafted as a one-time occurrence, except in cases where there is substantial demand, prompting us to commission a repeat production. Therefore, we shall promptly initiate communication with you should the selected article be unavailable for purchase due to a prior sale. During this interaction, we will deliberate on potential alternative designs or, if preferred, provide a complete refund or store credit, as per your preference.

Damage to Computer or Other Devices

pakistanidresses.au provides no warranty or guarantee that the Website or its content is free from viruses, malware, or any other detrimental components. By utilizing the Website, you acknowledge and consent to the inherent risks involved in accessing and using the internet. You bear sole responsibility for safeguarding your computer or other devices against potential damage or loss.

Legal Age Restriction

Using the Website, you confirm that you are of legal age to enter into a binding agreement in your jurisdiction or have obtained the necessary consent from a parent or legal guardian.

Product Availability

Product availability on the Website is subject to change without notice. We make no guarantees or warranties regarding the availability of specific products listed on the Website.

Variation of Prices

Prices for products listed on the Website are subject to change without notice. pakistanidresses.au reserves the right to modify prices at any time.

Variations in Design and Colour

Product design and colour representations on the Website may vary from the actual product. pakistanidresses.au does not guarantee that the design or colour of the products will exactly match the images displayed on the Website.

Damaged Products

In the event that you receive a damaged product, please refer to our Returns and Refunds Policy, which outlines the procedure for returning damaged products.

Password and Account Security

You are responsible for maintaining the confidentiality of your account login information and all activities under your account. You agree to notify pakistanidresses.au immediately of any unauthorized use of your account or any other breach of security.

Correction of Errors

pakistanidresses.au reserves the right to correct any errors or inaccuracies on the Website, including pricing errors, even after an order has been placed. We apologize for any inconvenience caused by such errors.

Termination

pakistanidresses.au, may, at its sole discretion, terminate or suspend your access to the Website without prior notice or liability for any reason, including, but not limited to, a breach of these Terms.

Disclaimer and Limitations of Liability

Please refer to Disclaimer and Limitations of Liability page

Changes to Privacy Policy

We hereby retain the prerogative to revise or amend this privacy policy at our discretion and without prior notice. We kindly advise you to periodically scrutinize this page for any alterations.

After Pay

The AfterPay service does not pertain to Pakistani Dresses; it is an independent third-party entity, and its terms and conditions shall govern. We disclaim any control or authority over AfterPay and strongly advise users to review and familiarize themselves with AfterPay’s terms and conditions before utilizing the AfterPay option.

Governing Laws in NSW, Australia

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Copyright, Trademarks, and Ownership of Rights

All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of pakistanidresses.au or its licensors and is protected by copyright, trademarks, and other intellectual property rights. You may not use, reproduce, modify, or distribute any content from the Website without the prior written consent of pakistanidresses.au.

Discount:

  1. Subject to Availability: The availability of discounts on pakistanidresses.au is contingent upon the availability of eligible products.
  2. Time Limit Applies: The discounted prices offered on pakistanidresses.au are valid for a specified period as determined by the Website. Customers must complete their purchase within the designated timeframe to avail of the discount.
  3. Not in Conjunction with Any Other Offer: The discount provided on pakistanidresses.au cannot be combined or used concurrently with any other promotional offers, discounts, or coupons unless expressly stated otherwise.
  4. Exclusion Applies: Certain products may be excluded from the discount offer on pakistanidresses.au. The Website reserves the right to specify any exclusions, which will be clearly communicated to customers.
  5. Discount Applies in the Cart: The discount will be applied to eligible products at checkout on pakistanidresses.au. Customers will see the discounted price reflected in their cart before completing their purchase.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us

Phone:        +61 2 9715 1588
Whatsapp: +61 467 530 330
Email:         care@pakistanidresses.au

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SHIPPING

All brands sold on Pakistani Dresses are guaranteed to be original and dispatched directly from the supplier's warehouse. Please refer to our T&C for more details. Some suppliers are located overseas. Usual delivery time could be.

For Australia and New Zealand

Processing time 1-2 working days

Western Dresses 10-21 working days

Candles & fragrances 3-7 working days

Beauty products 3-7 working days

Jewellery 5-7 working days 

Pakistani Traditional dresses 2-3 weeks

Khussa / Punjabi Jutti 2-3 weeks

Bridal dresses depend

 

Delivery time may vary during the Eid, Diwali, Christmas holiday season, Black Friday,  and for all other countries, it may vary. 

If you haven't received any updates on your order, please check your Junk Mail folder first. If you still require assistance, feel free to contact us at care@pakistanidresses.au, and we will be happy to assist you.

 

OUT OF STOCK ITEMS 

If your order's item(s) are out of stock, we will take your advice for the replacement product (s), store credit for the upcoming catalogue or a full refund. 

Most garment designs are created only once and will be available until they sell out.

If there are any delays in the shipping process, you will receive a notification via phone call or email.

CUSTOMS, DUTIES AND TAXES

Please note that for all international orders, taxes and duties may apply. Our supplier will ship your package without destination country duty and taxes, and we can not calculate any local taxes or duties during the checkout process. If there are any fees applicable, they will be collected upon delivery of your order. 

The customer is responsible for relevant customs, import, and collection fees. It is a requirement by customs authorities that we declare the value of your order directly on the package(s). Taxes and fees depend on factors such as location, material, item value, etc. 

We have no control over these charges and cannot predict their exact amounts as customs policies differ significantly from country to country. If your order incurs any additional charges, the customer must pay them to facilitate customs clearance.

 

SHIPPING METHOD

We use Australia Post for Australia-wide and New Zealand deliveries. We use different services for other countries.

RETURNS

Please note, all items are not refundable, non exchangeable, place the order carefully.

Refundable items typically come with certain conditions, and these may vary depending on the policies of the seller or the product/service in question. However, here are some common conditions for refundable items:

  1. Timeframe: Refunds are often subject to a specific timeframe, meaning the request must be made within a certain number of days from the date of purchase.

  2. Condition of the Item: The item usually needs to be in its "original condition and packaging" for a refund to be processed. Any damage or signs of use will void the refund.

  3. Proof of Purchase: Customers are typically required to provide proof of purchase, such as a receipt or order confirmation, to initiate a refund.

  4. Reason for Refund: Sellers may require a valid reason for the refund request. Common reasons include receiving the wrong item, damaged goods, incorrect product size and meet the refund/exchange criteria.

Returns will be processed within seven days of being received. 

 

Order Cancellation

If you realize that you have placed an incorrect order, kindly inform us immediately (within 24 hours) so that we can rectify the situation. However, please be aware that once orders have been shipped, they cannot be cancelled.

Non-refundable

Items on sale, jewellery, undergarments, clearance, decorations, beauty products, fragrances and custom-made sizes are fully non-refundable; please place an order carefully.

After Pay orders

Please note that orders made through After Pay can only be refunded or returned once the full payment has been made.

WHEN RETURNING

Please pack the items carefully, along with the return form and our receipt.

Take the parcel to the local courier service of your choice and send it to our address (which will be provided by us). 

 After your package has arrived at our receiving facility, it may take some extra time to reach our Returns Depot. Once it has arrived, we aim to process your return within 2-3 business days.

Note: Please do not post any item without receiving our return instructions email.

HOW TO RETURN

To begin your return process, email all the details, photos, and proof of payment to returns@pakistanidresses.au

 Customers may use a courier of their choice with a tracking number. 

The cost of all returns is the customer's responsibility. 

 

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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